4 Options for Your Business' Communication Infrastructure

Businesses depend on their communication infrastructures to work with clients, vendors, and their staff. Depending on the specific needs of the company, a business might implement any number of communication solutions, all of which have various strengths, weaknesses, and uses. We’ll walk you through some of the most common communication solutions, as well as why you might want them for your company.

We want to kick this off with a quick reminder that all of these solutions here are fully capable of being implemented in a cloud-based environment. This is important because it improves accessibility and allows your team to stay connected no matter where they are!

Now, let’s get into the details.

Email

You likely already have an email server for your business, but if not, then there’s no better time to talk about the benefits. Not only does it let you stay in touch with clients and give your company a professional presence, but it also gives you a way to communicate in-office with your coworkers and staff. It goes without saying how important email is, but you will want to make sure that your solution best suits your company’s needs. One of the big considerations you will have to make is whether you want to host your own or outsource the responsibility to a provider. As always, it depends on your company’s budget and technology management expertise.

Instant Messaging

For cases when emails are not urgent enough, you have instant messaging. Instant messaging allows you to instantaneously connect with people within your company for whatever you happen to need. IMs are particularly useful to get answers to quick questions or to get an immediate response. They can also be helpful for just chatting and staying in touch; group chats can be very effective at building camaraderie and establishing a good company culture.

Voice over IP

Email and instant messaging are more text-based methods of communication, so let’s discuss another method that relies on voice: VoIP, or Voice over IP. VoIP can effectively replace your company’s telephone solution with software for your desktop, laptop, or smartphone. It’s particularly great because it eliminates the need to work with your local telephone company by allowing you to use your Internet connection instead. Plus, VoIP has all of the features that your traditional telephone solution has, plus some.

Unified Communication Tools

Perhaps one of the best ways to stay in touch with your company is with a unified communications solution that includes most, if not all of the above features. It provides a single centralized solution for all of your company’s communication needs. Think of the solutions like Slack and Microsoft Teams--these are great examples of unified communications solutions.

SCW can equip you with all of the important tools you need to boost communications in the workplace. To learn more about what we can do for your business, reach out to us at (509) 534-1530.